1. TONE 

Introduce yourself! Maintain professional grammar and style in all correspondences by avoiding slang, caps, and derogatory language. 

  1. QUESTIONS 

If you have a question, please begin with it at the top of your post so it is clearly identifiable and does not get lost in correspondence. 

  1. CHECK 

Before posting, check to make sure you are not repeating a question or comment that has already been proposed or answered. 

  1. BREVITY 

When writing replies, delete any unrelated information besides the specific phrase, question, or quote to which you are responding. 

  1. SUMMARIZE 

If your question results in many answers or comments, consider typing a brief summary to round off the discussion and benefit your colleagues.