Carolyn joined Beck Institute in June 2020 as Operations Specialist. She holds a BA in Psychology from Kutztown University and a BM in Vocal Performance from Temple University. Prior to joining the BI team, she worked in corporate retail for ten years, where she gained knowledge and expertise in operations management and business partner relations. In her current role, she optimizes the daily activity of business operations, which includes balancing project management, policy, and procedure development, as well as leveraging HR administration and compliance. She supports the Director of Operations and the full BI team by focusing on process improvement and streamlining business practices. Outside of work, Carolyn enjoys spending time outdoors with her husband and two kids. She is also a classically trained vocalist who sings semi-professionally.