CBT store items are nonrefundable. You may exchange damaged items or wrong orders. Exchanges are not allowed after 30 days. Electronic downloads are not returnable.
For problems with your order, please contact the education department at firstname.lastname@example.org or at (610) 664-3020. Please include your order number in your email or have it available.
- If you received a damaged item or the wrong item, please contact us upon receipt so that we can work on reprocessing your order.
- If you do not receive your item within two weeks of your order, please contact us.
- If you ordered the wrong item, you may return it in its original condition (not used, not damaged), within 10 days of receipt, or 15 days from the postmark on the package, whichever is later. You will be responsible for shipping and tracking charges. Once we receive the returned item, we will contact you for the balance owed on the correct item, including shipping and handling. You will be refunded for the difference if the correct item is less than the returned item. Refunds will be made in the original form of payment.